Shipping and returns
How getting coffee from Brightfold Coffee Roasters works, and who to ask when something isn't right.
Shipping
Shipping options and their cost are shown at checkout, before you pay.
Tracking
When an order has a tracking link, you'll find it in your account. Sign in with the email you ordered with.
Something not right?
If a bag arrives damaged, or it isn't what you ordered, email hello@brightfoldcoffee.com with your order number and a photo, or call (510) 555-0118.
Questions to ask us
When will my order ship?
Ask us, and quote your order number if you have one.
Can I change the grind after ordering?
Get in touch as soon as you can with your order number and the grind you want.
Can I pick up instead?
Ask us whether pickup is available at 2411 Magnolia Street.
How do refunds work?
Ask us about your order. Any refund goes back to the card you paid with.